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BlackBerry® Torch™

New Member
Posts: 1
Registered: ‎05-03-2014
My Device: TORCH 9810
My Carrier: 02

torch 9810 restarts when phone is on

Hello my torch 9810 restarts on its own when the phone is on. Sometimes it continues to restart until the battery is drained. What can I do to stop this because I can't use my phone effectively.
Hall of Famer II
Posts: 54,028
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: torch 9810 restarts when phone is on

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:

Good luck and let us know!

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