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BlackBerry® Torch™

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New Contributor
LynetteKenny
Posts: 2
Registered: ‎05-19-2013
My Device: Torch 9810

torch 9810 trouble

Hi!

can somebody please help? my contacts are not recieving my photos sometimes and when i take a home movie, it doesnt seem to be compressed as it is too large to send via bbm, but other movies i recieved from contacts are much longer with a smaller MB content? im sure it is only a setting, but how do i fix this? i have literally gone through all the options and have come up with nothing. 

Retired
FozzieBear
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: torch 9810 trouble

Hello LynetteKenny,

Welcome to the BlackBerry Support Community.

 

It is likely that the file you are attempting to send is too large to send over BBM. What is the size of the video file you are attempting to send?

 

Thank you.


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New Contributor
LynetteKenny
Posts: 2
Registered: ‎05-19-2013
My Device: Torch 9810

Re: torch 9810 trouble

Hi! Thanks for answering! Yes, the video file is too large, that's my problem. I can't compress the file to make it less MB's. The video is less than a min but is 58mb's? Doesn't sound right. And same goes for my photo's. I can't send them via bbm either.