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BlackBerry® Torch™

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cumnock11
Posts: 3
Registered: ‎03-19-2012
My Device: blackberry torch 9810 smartphone
My Carrier: vodaphone
Accepted Solution

torch 9810

I can login online with username & password but cannot on my phone with same details?When I go into options-

device-bb id- I keep getting message 'unable to log in to your bbid account'.What am I doing wrong?

Can anyone help?

 

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Hall of Famer II
sdgardne
Posts: 47,768
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: torch 9810

Hello!

Here is a KB that discusses that error:

  • KB28212 "Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!


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