04-19-2013 11:42 AM
i have an issue. i have a torch 9810 and my keyboard light no longer shows, when a reset the phone its on until the phone is loaded then it shuts off. what could be the issue and is there any way to resolve this?
04-19-2013 05:11 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
Good luck and let us know!
04-22-2013 11:35 AM
04-22-2013 11:39 AM
not it hasnt and the backlight is at 100 even if a turn it down to 10 i'm wondering if it is a os problem. is there a way to reinstall the os cause mine came with os 7 and a cant seem to downgrade it
04-22-2013 11:42 AM
There are other steps I'd recommend you try before you go for an OS reload (e.g., device WIPE), but since that's the step you request, here it is...
At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try this procedure to perhaps narrow down the precise causal item:
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
Good luck and let us know!
04-22-2013 12:25 PM
KB14058 How to delete all data and applications from the BlackBerry smartphone using the Security Wipe option
KB31291 How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software
KB16068 How to update the BlackBerry Device Software through the web