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BlackBerry® Torch™

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New Contributor
teena
Posts: 5
Registered: ‎08-26-2012
My Device: torch 9810

touch screen keyboard not working on 9810

Recently the touch screen keyboard if my blackberry torch has stopped working when I close the my phone (slide close) and also the rotation that Blackberry torch does when you change the position of it isn't also work, I thought it was software problem but it's not.
Please can anyone assist me?
Elite II
BillJ
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30

Re: touch screen keyboard not working on 9810

It might still be a software problem. Remove your battery while your phone is powered on then replace it. If that fixes the problem then it was software-related.


Please post back with your results. :smileyhappy:

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



New Contributor
teena
Posts: 5
Registered: ‎08-26-2012
My Device: torch 9810

Re: touch screen keyboard not working on 9810

Software has been updated and still no fix...
Elite II
BillJ
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30

Re: touch screen keyboard not working on 9810

Please confirm that you've done a battery pull.

Just because your software is up to date does not mean that it's not a software problem. If you've done a proper battery pull with no results, reloading your OS (with the exact one you're currently running) sometimes helps.


Try a battery pull and an OS reload and post back. :smileyhappy:

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



New Contributor
teena
Posts: 5
Registered: ‎08-26-2012
My Device: torch 9810

Re: touch screen keyboard not working on 9810

I hav removed the battery widout turnin off the phone... Didn't wrk..
New Member
sabarett
Posts: 2
Registered: ‎10-08-2012
My Device: Torch 9800

Re: touch screen keyboard not working on 9810

Teena...did you ever get your issue solved??

Super Contributor
f0xx386
Posts: 298
Registered: ‎06-10-2012
My Device: Curve 9360

Re: touch screen keyboard not working on 9810

Wonder if the magnet is acting up ?
New Member
sabarett
Posts: 2
Registered: ‎10-08-2012
My Device: Torch 9800

Re: touch screen keyboard not working on 9810

I actually found a post on another site that said if you place a magnet on the back of the phone, the on-screen keyboard will work.  I tried it and it now works....well, it works until I open the slide again.