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BlackBerry® Torch™

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New Member
teton
Posts: 1
Registered: ‎09-10-2010
My Device: Not Specified

touchscreen unresponsive

Every so often my touch is completely unresponsive. Even right in the middle of using it. I can only use the touchpad and slide out keypad. I have tried pulling the battery and re booting numerous times. I have tried adjusting the sensitivityn etc but have had no luck.
Any help?
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Retired
RandomHero
Posts: 884
Registered: ‎07-26-2010
My Device: 9900

Re: touchscreen unresponsive

You could try to perform a clean application load of the BlackBerry device software, to do this see the link below:

 

How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop Manager for Windows - KB11320

http://www.blackberry.com/btsc/KB11320

 

Make sure you test before restoring any data to your device.

 

Hope this helps.

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