BlackBerry® Torch™

[meerza]

My device is bb torch 9860, the lights around my trackpad its suddenly dead, I felt a lil bit confuse bcause I'm not doing any mistake, did anyone can solve my little problem here???

[SmoothRider · Accepted solution]

Hello meerza, 

Welcome to the forums. 

In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo

Thank you