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BlackBerry® Torch™

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Visitor
nkisto
Posts: 1
Registered: ‎03-24-2012
My Device: torch 9800

trackpad not moving

My trackpad on a Torch 9800 is not responding what should l do
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BlackBerry Technical Advisor (Retired)
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: trackpad not moving

Hi nklsto and welcome to the BlackBerry Support Community Forums!

 

Have you performed a battery pull to see if the same behavior exists after the reboot? If so, I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:

KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...

or

KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...

Thanks


-CptS

 

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