02-02-2013 07:43 AM
when i try to use the internet i get the error "unable to connect to the internet please try later"
i have BIS
calls are fine
My home wifi broadband is working on my laptop
neither home wifi or mobile network connect but both are ticked/enabled
it has worked in the past for at least a year with no problems
i tried to cure it by updating the OS to the latest OS7 and initially it worked then stopped
I~ tried to turn on mobile hotspots but i get the error 'cannot start due to a temp network problem"
the only advice i've had from vodafone is to reload the os which is pretty pathetic advice as i said i'd already done it and its hardly something you can do very often.
its end of contract time and i'm so frustrated by this i'm beginning to think the only way i can fix it is to change networks or move away from blackberry but id rather not.
02-02-2013 02:56 PM
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you!
If not, then you should perhaps try Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode and if the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
If the behavior continues in Safe Mode, then you may need to do as your carrier advised, with perhaps this methodology:
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
Good luck and let us know!