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BlackBerry® Torch™

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New Member
kiran217
Posts: 1
Registered: ‎12-23-2012
My Device: Blackberry torch 9810
My Carrier: Vodafone

unable to login with my ID and password

Hi guys need help. I am unable to download any App as i am getting an error while logging to my account with the username and password. I tried logging into the website from my laptop i was able to. Pls help, i am unable to download anything that requires username and pass.

The error i am getting is "Unable to login to your Blackberry ID account".

Regards

Kiran

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: unable to login with my ID and password


kiran217 wrote:

Hi guys need help. I am unable to download any App as i am getting an error while logging to my account with the username and password. I tried logging into the website from my laptop i was able to. Pls help, i am unable to download anything that requires username and pass.

The error i am getting is "Unable to login to your Blackberry ID account".

Regards

Kiran


HI Kiran217

 

Welcome to BlackBerry Support Forums

 

Sorry to hear that you are having proble with your BlackBerry®Torch9810.Please go through this Knowledge Base Article and try all suggestion and see if that helps.But first do your Device backup because there is a suggestion within this KB as a last resort in which case you may need that.

 

KB28212  : "Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7

 

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