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BlackBerry® Torch™

New Contributor
Posts: 3
Registered: ‎07-22-2011
My Device: 9700

unable to register email account

hi everyone,


i have recently just switched from my 9700 to 9810.. i'm experiencing trouble on registering 1 email address to my 9810.


previously on my onyx i have 4 email accounts working well. but when i switch to torch, i only able to register 3 of my email accounts. when i tried to register the last one it always said "your device had a problem connecting to the server" / "update failed". i can't receive or send any email although the icon is available on my home screen. i never experience such difficulty on my onyx before.


for the information the email is a website email managed through google mail.


can someone help me out?

Please use plain text.
Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30

Re: unable to register email account

Try typing www.blackberry.com/integrate into your phone's browser.

I hope that helps you. :smileyhappy:

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Please use plain text.