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BlackBerry® Torch™

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New Contributor
Posts: 2
Registered: ‎09-27-2011
My Device: torch 9800

verifiy email

can anyone help ive got a 9800 torch  had email this morning saying ive got to re verify my email gone to set up email accounts put username and password in correctly  and get a prompt saying my account has been locked. try again after lockout period expired.  cheers andy

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30

Re: verifiy email

It's common to get such messages on your phone.  For some reason, your BlackBerry could not access your email account and therefore you were prompted to get things back in order.  For some reason, it did not accept your user/pass combo and now you're locked out.  Don't worry, it's not for long (I don't know the exact lock-out period, but it's something like a few hours or something like that).

 

If you try again and you're once again locked out, give O2 a call and see if they know anything about this.  :smileyhappy:


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New Contributor
Posts: 2
Registered: ‎09-27-2011
My Device: torch 9800

Re: verifiy email

ok thanks for info  but been locked for 14 hours now . so fustrating 

 

andy