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BlackBerry® Torch™

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New Contributor
Posts: 3
Registered: ‎01-06-2012
My Device: torch 9800

virtual keyboard not working!!!

Updated software last night to 6.0.0.5. Still no joy! 9800 torch is the phone I have how do we get it operational again? Is there away we can factory reset the phone to see if that works??
Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: virtual keyboard not working!!!

Hello goz3684,

 

Welcome to the forums. 

 

Here is how to perform a reset to factory on your BlackBerry. 

 

How to reset the BlackBerry smartphone to factory defaults

 

****NOTE**** Doing the above will wipe all data and all 3rd party applications from your BlackBerry smartphone. 

-SR

 

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New Contributor
Posts: 3
Registered: ‎01-06-2012
My Device: torch 9800

Re: virtual keyboard not working!!!

great thankyou ill give that a try n get back to you hopefully it will fix the issue