Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Torch™

Reply
Contributor
Posts: 13
Registered: ‎04-05-2013
My Device: Torch 9800
My Carrier: T-Mobile

virtual keyboards and landscape view

Recently I had to reinstall the software on my Torch because something went wrong after I downlaoded an app and my phone kept continuously rebooting in a loop. Since reinstalling the software, though, I have noticed some things that are different and one is that the virtual keyboard never appears anymore. Not only that but the phone does not seem to be able to change to landscape view anymore, except when viewing a YouTube video. And lately, the YouTube videos stop part way through and never start back up again, as they do when just buffering temporarily.

Is there something missing from the software I downloaded? Is there a special version of the OS6 that is just for the Torch?
Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: virtual keyboards and landscape view

Hello Bluerosequeen

 

Sorry to hear about your issue. 

 

In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo

Thank you

-SR

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!