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BlackBerry® Torch™

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New Contributor
hamza12
Posts: 4
Registered: ‎10-20-2010
My Device: torch 9800
Accepted Solution

where did my BBM go?

when i bought the phone the BBM was fine, i added a few friends and i could see there profile pics and everything was fine... then i decided to switch data from my bold and i did, i couldnt see any of their profile pics in BBM anymore, now i cant find BBM on my phone anywhere, i cant send or recieve any BB masseges.... its in the application list but not on the phone

 

Help!!!

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JSanders
Posts: 83,958
Likes: 22,807
Solutions: 5,880
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: where did my BBM go?

With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.

 

Now, 1. On your homescreen, press the Menu key > SHOW ALL, so that SHOW ALL is checked.
2. Look in EACH folder on your device... Applications, Instant Messengers, Downloads, etc.
If you still don't see it, look at Options > Advanced > Applications. Do you see it listed there?




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New Contributor
hamza12
Posts: 4
Registered: ‎10-20-2010
My Device: torch 9800

Re: where did my BBM go?

i did that many times, i have BBM in my application list, but i cant get it to show the icon on my phone

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New Contributor
hamza12
Posts: 4
Registered: ‎10-20-2010
My Device: torch 9800

Re: where did my BBM go?

in application management, bbm show but how do i get it as an icon on my home page

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Regular Contributor
omxter
Posts: 85
Registered: ‎01-28-2010
My Device: Bold 9000
My Carrier: Etisalat Egy.

Re: where did my BBM go?

you should try reinstalling it by removing it from the applications list, then re download it from blackberry's home page.

you can recheck with Jsanders.

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JSanders
Posts: 83,958
Likes: 22,807
Solutions: 5,880
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: where did my BBM go?

 


omxter wrote:

you should try reinstalling it by removing it from the applications list, then re download it from blackberry's home page.

you can recheck with Jsanders.


 

Agreed.

 

I would suggest this: Use your BlackBerry Messenger function to backup your contacts you have now, and also, do a complete backup using Desktop manager. (Do this by pressing the Menu key > Switch Application and find the BBM icon in the ribbon bar).

Then, go to Options > Applications and scroll the Messenger application and don't click on it, just scroll to it. Click Menu > Delete and remove the application.

Now, do a reboot: With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot.

Finally, use your BlackBerry browser to go to http://blackberry.com/messenger and download/install the Messenger application again.

After installation and possibly another reboot, check your Instant Messaging Folder, or Downloads folder for the application.

You can restore your contacts from the BBM v.5 application or from the Desktop Manager > Backup/Restore > Advanced.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
hamza12
Posts: 4
Registered: ‎10-20-2010
My Device: torch 9800

Re: where did my BBM go?

thx guys problem fixed

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