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BlackBerry® Torch™

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New Contributor
Posts: 2
Registered: ‎04-26-2013
My Device: torch
My Carrier: 9800

where is my text message?!

Hi, my text message icon disappeared suddenly. I can't send and take text message. How do I appeare again? I try to options>show all but it didn't work. Also before disappearing I couldn't delete my text messages and I couldn't see what I sent on the screen.after I reboot my phone , I saw unexpected 17>=17 something like that. I can use jus email fot communication. Pls. Help!!! Where is my text message?!!!
Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: where is my text message?!

If your Text Messages icon is missing, the first thing to do is a battery pull.  This might or might not restore it but it's a good first step.  If it restores your icon, you're welcome.  If it doesn't, read on.

 

If the battery pull doesn't do the trick, plug your phone in to your PC and open BlackBerry Desktop Software.  Click Device at the top of the software then click Restore.  Choose the most recent restore point and load it to your phone.  Reloading your OS restores all core apps such as Text Messages.

 

 

Let us know if that helps you.  :smileyhappy:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



New Contributor
Posts: 2
Registered: ‎04-26-2013
My Device: torch
My Carrier: 9800

Re: where is my text message?!

thanks for your advice bill. :Balloon: it s working :smileyhappy:))