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BlackBerry® Torch™

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New Member
Posts: 2
Registered: ‎10-23-2013
My Device: TORCH 9810
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white screen after i entered the wrong ID password too many times

Hi,

 

I was attempting to sync my blackberry information to my laptop when i was asked for the ID password, I tried a few options but could not remember it at all. When It reached the last attempt the screen said if I entered the wrong pin it would erase all my information. I stopped went to the website and changed my passwords to make sure, then I went back and entered the new password. Immediately the screen turned white and began to erase everything. I pulled the battery immediately and having been frantically searching the Internet for a way to undo this. Please Please Please help. 

I have so much on my phone I really need. Especially videos of my baby :-( 

Can anyone help me.

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Posts: 49,688
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.3.1.2267), Playbook (2.1.0.1526)

Re: white screen after i entered the wrong ID password too many times

Hi and Welcome to the Community!

Failure of the BBID credentials will never wipe a BB. What actually happened was you incorrectly entered your user-created device-lock password too many times, and it then proceeded with wiping the device, as per the requirements of the security level accepted when enabling that feature. There is no way to stop it.

Sorry.



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New Member
Posts: 2
Registered: ‎10-23-2013
My Device: TORCH 9810

Re: white screen after i entered the wrong ID password too many times

Thanks :-(