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BlackBerry® Torch™

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New Contributor
Posts: 9
Registered: ‎01-20-2012
My Device: blackberry 9800 torch

wi-fi connection

please help me..i can't connect to my wi-fi here at home..i already tried clicking manage connections..my bb torch detects my wi-fi but can't connect..it says "failure to associate to network.." i will be glad if someoe can help me with this..thanks..in our university, it says "failure to obtain IP address"..thanks again..

Forums Veteran III
Posts: 3,726
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: wi-fi connection

Is this the same issue as

http://supportforums.blackberry.com/t5/BlackBerry-Torch/blackberry-torch-wi-fi-quot-failure-to-conne...

 

You're saying it doesn't work at home or at school?

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New Contributor
Posts: 9
Registered: ‎01-20-2012
My Device: blackberry 9800 torch

Re: wi-fi connection

hi..both at home and in school - my blackberry recognizes the wi-fi but can't get connected..at home it says "failure to connect to a network"..in school it says "failure to obtain IP adress"..

Forums Veteran III
Posts: 3,726
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: wi-fi connection

battery pull first

Someone at the school will have to assist with that connection.  Not sure how they are setup.

For home, reset the router.

what kind of security are you running? (wep, psk, etc)

Can you phone connect to any wifi?  just wondering.  You also may have to change your security type at home to troubleshoot.

 

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Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Contributor
Posts: 9
Registered: ‎01-20-2012
My Device: blackberry 9800 torch

Re: wi-fi connection

yes it did..when i was in a shopping mall i tried connecting it to to different wi-fi spots - it did..but once using my own wi-fi at home and here in school - to no avail..i will try to do exactly what u told me when i get home..i'l get back to you of the result..thanks.