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BlackBerry® Torch™

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New Member
tlee
Posts: 3
Registered: ‎12-26-2012
My Device: blackberry torch 9800
My Carrier: virgin mobile

will not power up

We have a Blackberry Torch 9800 that is two years old. It no longer turns on.  It has no moisturer damage and it has not been dropped. The battery has been taken out and put back in.  Nothing seems to work... anyone have any solutions? 

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Forums Veteran II
Wolf359
Posts: 3,329
Registered: ‎12-29-2011
My Device: Q10 / Playbook

Re: will not power up

Interesting.  Will it power up with the battery inserted while connected to the charger?  I am going to ask jsanders too. 

 

I saw this link too for some other options:

http://supportforums.blackberry.com/t5/BlackBerry-Torch/torch-9800-does-not-boot-help-please/m-p/179...

 

http://supportforums.blackberry.com/t5/BlackBerry-Torch/Torch-9800-wont-charge-or-turn-on/td-p/11687...

 

 

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JSanders
Posts: 83,088
Likes: 22,697
Solutions: 5,846
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: will not power up

Do you see on screen a "no battery" symbol? Or nothing?

No red LED action either?

nothing... at all?




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New Member
tlee
Posts: 3
Registered: ‎12-26-2012
My Device: blackberry torch 9800
My Carrier: virgin mobile

Re: will not power up

only the battery charging symbol. then nothing

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New Member
tlee
Posts: 3
Registered: ‎12-26-2012
My Device: blackberry torch 9800
My Carrier: virgin mobile

Re: will not power up

tried that .no luck.

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JSanders
Posts: 83,088
Likes: 22,697
Solutions: 5,846
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: will not power up

Leave the device to charge 2-3 hours, and then, still connected to the charging cable, remove the the battery from the device a few seconds and reinsert it. If it boots--leave it to charge to 100% (check Options > Status for the percentage). If it doesn't reboot on the first attempt, leave it several more hours. I've had one charge for two days before it came back to life after an extreme battery depletion. Every 3-4 hours, with the device still connected to the charger, you can remove and replace the battery to see if it reboots.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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