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BlackBerry® Torch™

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KMI
New Contributor
KMI
Posts: 4
Registered: ‎01-24-2012
My Device: Torch

wireless sync to outlook not working

I don't know how to get this to work and i can't turn off wireless syncing so i can't even do it with a manual sync.

 

my company just switched from a google email system behind the outlook GUI and we are now on our own out look server.

 

thanks for helping

Guru III
knottyrope
Posts: 30,761
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: wireless sync to outlook not working

need a bit more info on your environment and I dont know what your mean by "my company just switched from a google email system behind the outlook GUI and we are now on our own out look server."'

 

 

 




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KMI
New Contributor
KMI
Posts: 4
Registered: ‎01-24-2012
My Device: Torch

Re: wireless sync to outlook not working

im just saying that the account I am trying to sync with is outlook that is on an exchange server. before on my end I still operated in outlook however the company used a google mail server. i was much better synced with the google setup.
Guru III
knottyrope
Posts: 30,761
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: wireless sync to outlook not working

do you still have an IT policy on the phone?

 

do you have desktop service books present?

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


KMI
New Contributor
KMI
Posts: 4
Registered: ‎01-24-2012
My Device: Torch

Re: wireless sync to outlook not working

im not sure what either of those are. sorry.
Guru III
knottyrope
Posts: 30,761
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: wireless sync to outlook not working

look in options, security, Security status for IT policy

 

and

 

options, device, advanced system settings, service book

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


KMI
New Contributor
KMI
Posts: 4
Registered: ‎01-24-2012
My Device: Torch

Re: wireless sync to outlook not working

for IT policy there are two listed, for two personal email accounts, one gmail and one hotmail, but not for the work email with the calander.

and i do see my desktop service book with a long list of items with a check mark infront of them