BlackBerry® Tour™ 9630

[#1]

I purchased a new Blackberry Tour (9630) and I can't get it to sync with Outlook.  I am using Blackberry Desktop Manager v5.0.1 and Outlook 2007.  Every time that I try and sync my Blackberry, while "determining the root configuration name for main system", I keep getting an "Unknown Error Reported" message.  I have read and tried practically every solution on the internet that I could find, but nothing seems to work.  I have tried uninstalling and reinstalling the old software, as well as just about everything from the KB13801 tech support document.  I'm so frustrated with this thing not working, I'm about to throw it out the window- HELP!

[#2]

Hi and Welcome to the Forums!

Sorry, but from what you've said I cannot tell if you've yet tried this procedure...apologies in advance if it is redundant...

---

I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.

1) Remove your device OS update package from your PC (add/remove programs)

2) Cleanly uninstall the RIM DTM software:

• KB02206 How to perform a clean uninstall of BlackBerry Desktop Software

3) Get a fresh download of the RIM DTM software:

• https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22

• Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):

• KB12268 Applications supported by BlackBerry Desktop Manager for synchronization

4) Download (to your PC) a fresh copy of your device OS package from your carrier:

• http://na.blackberry.com/eng/support/downloads/download_sites.jsp

5) Install DTM to your PC

6) Install (also to your PC), the device OS package

7) Start the organizer configuration over:

• KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager

Hopefully that will get things going again.

Good luck and let us know!