Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Tour™

Reply
Contributor
mmm208
Posts: 13
Registered: ‎07-16-2009
My Device: Not Specified

9630 Muffled sound issue: Solution Found!

[ Edited ]

I think i may have Solved the poor Audio Issues that are plauging thousands of blackberry tours !! Im so Excited!

 

I just did a full handheld wipe and it SOLVED all audio issues. People now say i sound perfect on both regular audio and speakerphone!

Before no one could hear me and it was unsuable!

 

Here are the simple instructions for a Handheld Wipe:

1) Backup your Tour to desktop software Application.

2) goto: Options, Security Options, General Settings, Then hit the Blackberry Key and choose "Wipe Handheld". It should take about 8-9 minutes but i can tell you that it works and its worth it the wait. I have a new phone.

 

I would like everyone to post there results here.

Message Edited by mmm208 on 07-16-2009 02:36 PM
Please use plain text.
JSanders
Posts: 84,394
Likes: 22,902
Solutions: 5,892
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 9630 Muffled sound issue: Solution Found!

[ Edited ]

WARNING:

 

Doing this ^^ will delete ALL contacts, data, preferences, calendar, etc., from your device. 

 

Quite honestly, this mmm208 character is posting faulty advice. He doesn't even advise how to restore the information you've wiped. And to make a backup, the more clear instructions would be explained to say "Use Desktop Manager > Backup/Restore to make a complete backup first."

 

Don't do it unless you are willing to lose all data on your device, and you know how to do a complete Restore from a backup, if you make one.

 

Message Edited by JSanders on 07-16-2009 03:29 PM




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Contributor
mmm208
Posts: 13
Registered: ‎07-16-2009
My Device: Not Specified

Re: 9630 Muffled sound issue: Solution Found!

FYI.... You can restore your BB after a wipe with the BB Desktop software 5.0. (as long as you had backed it up )

 

 Its the same software that comes with every blackberry.

 

Its not that complicated.

 

After doing this all of my audio issues have completly been cured.

 

UPDATE!~ My co-worker in sales just called me to thank me . He followed my directions and now his tour audio is working as it should.

 

 

Please use plain text.
JSanders
Posts: 84,394
Likes: 22,902
Solutions: 5,892
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 9630 Muffled sound issue: Solution Found!

1. Without any warning or reasoning, a new user following your advice would wipe their device and lose all data and information.

 

2. You're double-posting this information in this forum in multiple threads, which is just bad etiquette and rude. 

 

 

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Contributor
mmm208
Posts: 13
Registered: ‎07-16-2009
My Device: Not Specified

Re: 9630 Muffled sound issue: Solution Found!

did you read this "

FYI.... You can restore your BB after a wipe with the BB Desktop software 5.0. (as long as you had backed it up )

"

 

CAN YOU READ?

 

WHAT IS YOUR ISSUE? WHY SO PARANOID? WE ALL CAN BACKUP AND RESTORE OUR BB DEVICES, GIVE PEOPLE IN HERE MORE CREDIT.

Please use plain text.
JSanders
Posts: 84,394
Likes: 22,902
Solutions: 5,892
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: 9630 Muffled sound issue: Solution Found!

You didn't post anything about restoring anything in your initial posts. You did, after being questioned. :smileyhappy:

 

Please be reasonable. Shouting and USING ALL CAPS won't make you look sane.  :smileysad:

 

Just settle down. Anyone with half a brain will read both posts and ask questions. A little warning before wiping a device is a good thing.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Guru III
knottyrope
Posts: 30,105
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: 9630 Muffled sound issue: Solution Found!


mmm208 wrote: 

WE ALL CAN BACKUP AND RESTORE OUR BB DEVICES, GIVE PEOPLE IN HERE MORE CREDIT.


I can knot count the amount of times I hear "All my stuff is gone, how do I get it back?" on this and many other forums including PDA's, Cell phones, PC's, Servers, etc...

 

Trouble is most don't learn to backup, until they lose it all once.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.
New Contributor
khansenlss
Posts: 7
Registered: ‎05-09-2008
My Device: Not Specified

Re: 9630 Muffled sound issue: Solution Found!

I had to to perform a full handheld wipe the other night for a different reason, but it didn't cure the muffled sound issue.
Please use plain text.
Elite I
cathlabnurse
Posts: 6,269
Registered: ‎10-04-2008
My Device: STORM 9550 Verizon <><

Re: 9630 Muffled sound issue: Solution Found!


knottyrope wrote:

mmm208 wrote: 

WE ALL CAN BACKUP AND RESTORE OUR BB DEVICES, GIVE PEOPLE IN HERE MORE CREDIT.


I can knot count the amount of times I hear "All my stuff is gone, how do I get it back?" on this and many other forums including PDA's, Cell phones, PC's, Servers, etc...

 

Trouble is most don't learn to backup, until they lose it all once.


This is true Knotty and Jsanders - we have alot of people that are new that might read this and not realize they needed to back up!! Great catch!


:smileyhappy: :smileyhappy: Nurse-Berry :smileyhappy: :smileyhappy:
_____________________________________________________________
Follow NurseBerry08 on Twitter
Please use plain text.
Moderator
Jonathan_K
Posts: 342
Registered: ‎03-31-2009
My Device: BlackBerry 8310

Re: 9630 Muffled sound issue: Solution Found!

Hello everyone,

 

Please be sure to stay on topic with your postings to this thread and more importantly, remain courteous.

 

Thanks

Jonathan

Please use plain text.