BlackBerry® Tour™

[rahul_does]

Hello there.

If you could help me as well, I shall be grateful.

I cannot seem to be able to add/remove languages AND other Applications.

I select (+) or deselect (x) my required applications and click on the apply button.

Something seems to happen and then I am back at the same page where I was with the same Applications installed that were there in the beginning.

What can I do to remove the extra languages and applications installed and install what all I really require?

Thanks,

Ra.

[rahul_does]

From now on, Mr. Sanders, I shall call you Boss, though I would have preferred The Boss.

So, Boss, I went to the site that you recommended and could not find any application of interest when searching for *.cod and *.alx. The only available thing is this useless one.

I updated my phone's software to the latest one, 5.0.0.975 and got a lot more options in my Application section in the desktop manager.

However, when I try to get rid of useless applications / components like East Asian Languages or try to add, I can click on apply but nothing happens.

I shall try other sites and open a new thread that, I am sure, shall be responded first by YOU, The Boss, on this inability to add or remove applications using the new Desktop Manager 7.0.0.59.

Regards.

Ra.

[sdgardne]

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rahul_does wrote:

Hello there.

If you could help me as well, I shall be grateful.

I cannot seem to be able to add/remove languages AND other Applications.

I select (+) or deselect (x) my required applications and click on the apply button.

Something seems to happen and then I am back at the same page where I was with the same Applications installed that were there in the beginning.

What can I do to remove the extra languages and applications installed and install what all I really require?

Thanks,

Ra.

---

Hello,

I suggest this thread:

• http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Be very careful about the OS package you download and install to your PC...make sure it is the exact one that is already running on your BB. Also make sure that you have only one BB OS package installed to your PC.

Good luck!

[rahul_does]

Hello there.

I read through the post that you referred me to.

Do you think that for this non add/remove issue that leads to nothing happening, I need to go for a full stoop to ground zero?

Could I not just install the latest desktop version on a different PC and try it? (Which I am going to do, anyway!)

My phone is running 5.0.0.975. When connected for the first time, it asked me to update. I was not quite sure about doing that, rightly so, before taking an independent backup.

So I cancelled that update and took a backup.

After that it informs me that there is no update available for my phone!

I think, I am giving to much time and energy to something that should not take this much!

There is something that is struck, somewhere!!!

Let me try the other PC and then get back to you.

Ra.

PS. My question still is, do I need to touch ground zero?

[sdgardne]

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rahul_does wrote:

Do you think that for this non add/remove issue that leads to nothing happening, I need to go for a full stoop to ground zero?

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I'm sorry, but as written, I do not understand your question. If your question is "do you recommend what is in the thread you linked above?", well my answer would be yes...I do recommend that. Something is not functioning correctly when you use the Desktop Software to try and add/remove things to/from your BB. One method to attempt curing of that is the thread I recommended. I'm not at all sure how to equate that to "ground zero" though...I've no idea what you are thinking in that regard.

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rahul_does wrote:

Could I not just install the latest desktop version on a different PC and try it? (Which I am going to do, anyway!)

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I only give recommendations. You choose what you wish to do.

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rahul_does wrote:

My phone is running 5.0.0.975. When connected for the first time, it asked me to update. I was not quite sure about doing that, rightly so, before taking an independent backup.

So I cancelled that update and took a backup.

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Always prudent.

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rahul_does wrote:

After that it informs me that there is no update available for my phone!

---

I do not know, from what you've posted, exactly what you did. For instance, if you followed exactly the instructions from my prior post, you would have, installed to the PC, two new things...1) The latest Desktop Software and 2) Your BB OS Package. Installing both of these things gives your PC and the Desktop Software the best chance to properly interact with your BB. But, if you for instance only install the Desktop Software to your PC and neglect to also install the BB OS Package, you then have reduced the chances of it properly interacting with your BB.

There are also prior versions of the OS that acted exactly as you describe...prompt for an update via Desktop Software, perform some update, then prompt yet again, and sometimes not prompt at all -- it was a bit random feeling. It was an odd situation, somewhere in the OS5 level, but it's been to long and I no longer recall exactly what levels acted that way.

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rahul_does wrote:

I think, I am giving to much time and energy to something that should not take this much!

There is something that is struck, somewhere!!!

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Hence my reasoning to recommend the clean start over with the Desktop Software and the BB OS package....trying to cleanly get things installed so as to give you the best chance at success.

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rahul_does wrote:

Let me try the other PC and then get back to you.

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OK.

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rahul_does wrote:

PS. My question still is, do I need to touch ground zero?

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And I still do not understand exactly what you mean by those words, so I cannot actually answer the question.

[rahul_does]

1. By that confounded term "Ground Zero" I meant formatting the phone/taking back to factory settings.
    
2. Thanks a tonne for the recommendation.
    
3. I got the BB Desktop package  v7.1.0 B33 . However, I am unable to find a download for the latest OS (whatever version it is!!!) for my Tour 9630.
   
   i. If I go the BlackBerry Desktop and Device Software Download Sites and navigate to my service provider MTNL, that I should not as I got this phone second hand and the official/original carrier's burnt-in logo shows it to be that of Verizon, I do not get to see my phone's model listed.
   
   ii. The Verizon link is a dead end.
   
   iii. This Official OS 5.0.0.1078 For The BlackBerry Tour 9630 From China Telecom is the closest I get.
   
   Do I go for/with this release, even though I am in India?
    
4. Forget that I ever used the term "Ground Zero"!

Today, it started shutting off, sporadically. Would come up only if I removed the battery, plugged in the charger and THEN inserted the battery.

I have taken a backup and intend to follow your good advice mentioned in the other quite helpful post that you have put up.

Thanks, once again.

Sorry for the original cross-posting, I am new to this and did not know that it was not a done thing!

Regards,

Ra.

[sdgardne]

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rahul_does wrote:

1. I got the BB Desktop package  v7.1.0 B33 . However, I am unable to find a download for the latest OS (whatever version it is!!!) for my Tour 9630.
   
   i. If I go the BlackBerry Desktop and Device Software Download Sites and navigate to my service provider MTNL, that I should not as I got this phone second hand and the official/original carrier's burnt-in logo shows it to be that of Verizon, I do not get to see my phone's model listed.
   
   ii. The Verizon link is a dead end.
   
   iii. This Official OS 5.0.0.1078 For The BlackBerry Tour 9630 From China Telecom is the closest I get.
   
   Do I go for/with this release, even though I am in India?
   
   

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You can use any OS package from any carrier, as long as it is for your exact same model number BB. But, if that OS package is from a carrier other than Verizon, then, after you have installed the OS package to your PC, delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

• C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
• C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.

After that, you can proceed with the OS loading and it should utilize the OS package you installed to your PC as the source to load onto your BB.

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As for "ground zero"...well, an OS reload would accomplish pretty much exactly what you describe...a fresh OS installed to your BB, at the "factory defaults" that it contains. When you restore from your backup, you will restore all of your data as well as your configuration choices. But, there is no "format" for a BB (though there is a "ResetToFactory", but nothing you have so far reported indicates the need to do that).

Good luck!

[rahul_does]

All Installed.

Ready to LAUNCH.

Quiting all running programmes and BLASTING OFF!!!

Shall report once it is over!

Thanks for the good luck!

Ra.

[rahul_does]

OS of the HandHeld UpDated, Thanks to you!
Shall try removing and adding other applications tomorrow and post the results!

Thanks once again!

[sdgardne]

Excellent!!! BTW, if, instead of using the Desktop Software, you use LOADER.EXE, you can control at the time of OS load exactly the items that get loaded to your OS fresh (as opposed to removing them later). This is good for language packs and other core-OS items that you want a finer degree of control over as you load the OS. Sometimes, folks report even a cleaner OS load by using LOADER since they are just loading what they want, rather than loading everything and then removing what they do not want.

Good luck!