08-06-2009 03:31 PM
I have a friend who is using the BlackBerry Tour 9630 and is having an issue with his audio. When he starts playing a song the first 4-5 seconds play, and then the audio stops. The track continues to progress, but no sound is heard. He has tried hard resetting the BlackBerry device, but that hasn't worked. He hasn't installed any new applications prior to this problem. The same issue happens whether he is listening via the speaker phone or headphones.
I searched for similar issues but haven't seen any. Has anyone experienced this issue?