02-23-2013 04:51 AM
hello, my blackberry was working perfectly fine with internet, then suddenly it stopped working, and it's perfectly connected to wifi...
i've restarted the mobile like 10 times and it still doesnt work
i've uninstalled the bbm and whatsapp and then reinstalled them and still nothing..
any help ?
02-23-2013 09:24 AM
Hi and Welcome to the Community!!
With a strong carrier signal (not WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.