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BlackBerry® Tour™

New Contributor
Posts: 2
Registered: ‎08-08-2014
My Device: Blackberry Tour 9630 and Blackberry Q10
My Carrier: Verizon

BLACKBERRY TOUR 9630 doesn't boot up.

[ Edited ]

I run a Mac computer, Blackbery Desktop Software install. My main issue is my Blackberry Tour 9630 from Verizon, will not boot. The LEDs double blink when connected to a power source, battery or usb. The screen does not show any display. Please help me resolve this issue.


And also connecting to  Blackberry Desktop Software I am shown


"The BlackBerry® Desktop Software cannot connect with this device."

"If this device is rebooting or has a dead battery, click Retry to attempt to reconnect once the device reboots.

If clicking Retry doesn't connect the device, or the device isn't rebooting with a charged battery, you might need to repair your software to correct the problem.

You can also click Cancel to stop trying to connect your device with the BlackBerry Desktop Software. To try again, you'll need to disconnect and reconnect your device with your USB cable."


After clicking "repair" i recieve message:


"Try charging or replacing the battery and then reconnect your BlackBerry® Device."


I have a new battery but phone will not boot up, LEDS double blink to show connection with power soure, Display does not indicate anything, and Blackberry Desktop Software will not recongnized they device.


I press Alt,sym, and del to get Blackberry Desktop software to display a blank summary of my phone.

blackberry tour 9630

pin :0

storage: not installed

Software verison: (blank)

Last sync: never synchronized

Last backup: Never Backed up