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sarauerm
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sarauerm
Posts: 1
Registered: 01-30-2012
My Carrier: Sasktel

Browser Icon disappeared

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01-30-2012 08:58 PM

Hi, I just changed my data plan on Sasktel in Canada to unlimited yesterday and today I noticed that I do not have a browser any more.  The browser is listed in the application list but it's not on my phone.

 

Steps I've tried:

 

1. Battery pulls

2. Showing all hidden icons (it's not there)

3. resending service books

4. I ran a diagnostic under the mobile network options screen and it said "connected to blackberry: no"

 

What else can I try, I called my service provider and they were no help.

 

Thanks.

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Administrator
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SmoothRider
Posts: 1,684
Registered: 04-01-2008

Re: Browser Icon disappeared

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02-21-2012 12:40 PM

Hello sarauerm, 

 

Welcome to the forums. 

 

Just wondering if you are still having issues with your BlackBerry® Browser? You can try clearing your Service Book database then resend the Service Books and test again. 

 

How to clear the user content databases from the BlackBerry smartphone

 

Once you clear the database you can register on the host routing table to have the service book pushed back down to your device. This article will help you register on the host routing table. http://bbry.lv/pTiRCV

 


-SR

 

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