08-16-2009 12:59 PM
I'm having frequent calls drop with the new Tour - 9630.
Coverage is very poor and this phone does not compare to the old World Edition - 8830
Is this a problem with Blackberry or Verizon?
Any news firmware updates coming?
08-16-2009 10:11 PM
08-19-2009 04:41 AM
I am having the same problem with my tour (verizon) as well. My previous phone, a curve 8330 had no problems with dropped calls or loss of connection. Starting to think it is a hardware fault with tours..
10-29-2009 02:23 PM
I am having the same exact problem!!!! I drop calls like unbelievably!! It is literally ridiculous! I cannot even express how dissatisfied I am with the horrible service this phone has. I know this is a hardware issue, and not the service because I had a curve on sprint and it worked PERFECT! I never dropped a call once, now I drop calls every single **bleep** day! I am extremely frustrated. Hopefully the Tour2 will be out soon, and they actually put a useful antenna in it!!!!!!!!!!!!
10-30-2009 07:38 PM
Looks like only few of you have the "calls dropping", return the phone. I think your phone is defective. Mine Tour works fine. For your information, this is my 5th Tour. First one locked up, Second one track ball. I returned the 3rd one right after received it (poor packing), returned again 4th phone (poor packing-no foam or packing material- exessive shock can cause my phone lost signal, call drop like yours, etc..). 5th phone works fine, I am happy.
If you didn't get what you paid for; To be fair, return and return until you get a good phone.
03-16-2010 02:46 AM
I actually have the Tour on the Sprint Network and I'm experiencing dropped calls each day ever since I got this phone a few months ago. Usually the call gets cut off by a High/Low High Pitch alternating sounds which transfers to the speakerphone. I called sprint and went to the store. they did a Hard Reset whereby I lost all of my 3rd party installed program and personal settings, but the dropped calls continue!
03-16-2010 07:37 AM
upgrade 9630 OS to 5.0.0484 is improved but not solve all problem of radio call drops. (already try)..
still wait for more stable OS... this is the issue of RIM
09-24-2011 08:20 AM
I have an issue with dropped calls for the last 3 months. I have replaced the phone twice and done many software upgrades with the same result. I am told that Blackberry is looking into the issue with the tour to see why it is all of a sudden doing this on the Verizon network. It is very frustrating trying to make and receive calls as well as get on the internet or have a clear conversation with little or no bars.