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BlackBerry® Tour™

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New Contributor
beta_sweater
Posts: 3
Registered: ‎10-25-2012
My Device: Tour 9630

Camera Flash not working on BB Tour

Hi,

I seem to have picked up a bug that's really annoying. I updated my OS a while ago and ever since the camera flash has stopped working. I've re-installed the OS again and it still hasn't started working again. It just seems dead. I've checked the settings in the camera options and set the camera flash to always on but to no avail. Help!!

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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Camera Flash not working on BB Tour

HI and welcome to the forums!

 

Use the device self test on your camera and flash.

At the home screen click>options>device>device and status.

There isn't a data entry field but type the word test  test on the status screen.

The diagnostic prompt will appear.

Thanks,

 

Bifocals


KB16037 Using the Self Test application on the BlackBerry smartphone

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New Contributor
beta_sweater
Posts: 3
Registered: ‎10-25-2012
My Device: Tour 9630

Re: Camera Flash not working on BB Tour

Hi, 

I ran the Self Test and the camera came on but the flash didn't. There's no prompt that specifically tests the flash. So technically the results are inconclusive. Is there any other way to get the flash to start working?

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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Camera Flash not working on BB Tour

Hi ,

I ran the self test as well.

My flash worked I have the flash option set to on I don't use auto or off.

I wonder if your flash option setting is why the test didn't work? Does the flash option work correctly on the Video Camera?

Thanks,

 

Bifocals

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

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New Contributor
beta_sweater
Posts: 3
Registered: ‎10-25-2012
My Device: Tour 9630

Re: Camera Flash not working on BB Tour

No. The flash just doesn't come on at all. Not even for the video camera. 

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