04-11-2013 11:22 AM
I have Blackberry World on my Tour 9630 and I have data because I'm able to browse the internet and actually search for apps I want. When I go to download anything, I get the agreement page, scroll to the bottom and agree, but no download is ever in progress after. Upon exited Blackberry World once, it said some changes were made and that the phone needed to be restarted, but upon reboot, none of the apps I attempted to download appeared. I also get the same process when I try to go to My World inside Blackberry World. I get the agreement screen, I agree, and then it just goes back to the home screen. I really don't know what I could be doing wrong. Anyone ever have this kind of issue?
04-11-2013 11:26 AM
Hi and Welcome to the Community!!
Please try this sequence:
1) Remove AppWorld from your BB
2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.
3) Install (on your BB) a fresh copy of AppWorld
4) Do another Batt-Pull reboot
5) See if it now works.
04-11-2013 02:21 PM
Same thing happens. Right after the agreement, green wheel spins, then brings me back to the screen of the app I'm trying to download. Does not show it actually trying to download.
04-11-2013 02:23 PM
OK...then next I suggest that you clear the AppWorld application cache:
1. Open App World
2. Go to My World
3. Follow one (and only one!) of these steps:
3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T
3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (
3c. For newer (e,g., OS6 and 7) BB's, see this KB:
4. AppWorld should close.
5. If your BB locks after issuing the cache clear, perform a battery pull reboot
6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes).
If step (4) does not happen as listed, then the clear cache did not work.
Hopefully it'll work for you! Good luck and let us know!
04-11-2013 02:26 PM
Issue from the opening post is that the same problem happens when I try to go into My World. I get the agreement screen, I accept, and it just goes back to the home page of Blackberry World. I'm not able to enter My World or actually download any app, in a nutshell.
04-11-2013 02:29 PM
04-11-2013 03:15 PM
We're not done...please keep in mind that, at an internet distance, it's impossible to truly diagnose anything at all. Rather, all we can do is a deductive process where we rule out things via various methods. So far, we've ruled out very little.
The next thing I recommend is that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
I know you said earlier that some update was done...but so far, we've no idea what that update was. And, while you've not stated it explicitly, I suspect this used to work fine before...so whatever that update was might be the causal item. But, again, this is a deductive process.
Good luck and let us know!