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JSanders
Posts: 82,865
Likes: 22,680
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Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't find BBM icon...


nivieb9 wrote:
Ok, I found by --> options > advanced > applications. That's it. Doesn't show as a messenger still. I'm unable to use it. Shows option to delete - shall I delete and re install?

Go back to the main screen or homescreen.

Press and hold the Menu key a couple of seconds until the app ribbon pops up. You shoudl see Home, Phone, messages, the Browser and BBMessenger, and perhaps some other icons. 

 

Do you?




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New Contributor
Fraoch
Posts: 3
Registered: ‎01-13-2014
My Device: Torch 9810
My Carrier: Rogers

Re: Can't find BBM icon...

Hello:

 

Sorry to revive this old topic, but I'm in the same predicament.

 

BlackBerry Messenger is installed and updated but I can't see it and I can't access it.

 

The workarounds in this thread don't work for me though.  I can't see it in any folder, I can't see "Advanced" in Options so I can't go to Options > Advanced > Applications.

 

BlackBerry World shows it's installed but won't let me delete it in order to reinstall it.

 

The desktop software also shows it's installed but won't let me delete it - it's a core application and can't be removed.

 

I've pulled the battery, no change.

 

Is there anything else I can try?

 

Thank you!

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JSanders
Posts: 82,865
Likes: 22,680
Solutions: 5,839
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't find BBM icon...


Fraoch wrote:

 

The workarounds in this thread don't work for me though.  I can't see it in any folder, I can't see "Advanced" in Options so I can't go to Options > Advanced > Applications.

 


Well, you're posting in a BlackBerry TOUR model thread, and you have a Torch, and the settings are different.

 

Options > DEVICE > Advanced > Applications.




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New Contributor
Fraoch
Posts: 3
Registered: ‎01-13-2014
My Device: Torch 9810
My Carrier: Rogers

Re: Can't find BBM icon...

Oops, I didn't even notice that, newbie mistake. :Oops:

 

Sorry.  Thanks for responding.  I'll post a follow-up in the appropriate section if I still have any issues.

 

Thanks again,

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JSanders
Posts: 82,865
Likes: 22,680
Solutions: 5,839
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't find BBM icon...

No problem...good luck.

 

IF you press and hold the Menu key on the BlackBerry homescreen, for about 2-3 seconds, the application ribbon bar should pop up. You should see BBM on it. Click on it, what happens?




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New Contributor
Fraoch
Posts: 3
Registered: ‎01-13-2014
My Device: Torch 9810
My Carrier: Rogers

Re: Can't find BBM icon...

Uninstalling through Options - Device - Application Management worked fine, and a reinstall through BlackBerry World restored it, even my settings.

 

The Applcation Ribbon Bar wasn't showing it, now it is.

 

Thanks again!

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JSanders
Posts: 82,865
Likes: 22,680
Solutions: 5,839
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't find BBM icon...

Great, glad it is resolved for you.

 

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
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New Contributor
amalia02
Posts: 6
Registered: ‎05-07-2014
My Device: 8900
My Carrier: blackberry

Re: Can't find BBM icon...

i have the exact same problem as you guys and i have no idea how to find my bbm i have looked everywhere.HELP!!!!!!!!!!!!!!!PLZ
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New Contributor
amalia02
Posts: 6
Registered: ‎05-07-2014
My Device: 8900
My Carrier: blackberry

Re: Can't find BBM icon...

sorry to bring up such an old topic but im new and i have the exat problem as you. I've tried everything
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JSanders
Posts: 82,865
Likes: 22,680
Solutions: 5,839
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't find BBM icon...


amalia02 wrote:
i have the exact same problem as you guys and i have no idea how to find my bbm i have looked everywhere.HELP!!!!!!!!!!!!!!!PLZ

First, read this thread and follow EACH of the suggestions previously given.

 

If none of that works, please tell me where you were hung up or could not proceed.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes


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