BlackBerry® Tour™

[chilkootcindy]

Hi,  I think I have a similar problem to previous posters.....my mom gave me her blackberry tour when she upgraded and I had it unlocked (from a cell provider in Sasktachewan) so I could use it for my move to Dubai.  In Canada, I was able to use voice, SMS, access email and BBM....via FIDO.  I could not see any internet icon so I  didn't have any data plans.   It was all pre-paid.

I had a TOUR from work previously and was able to access voice, SMS, internet, BBM....is this the difference between blackberry enterprise (which I assume is available only for businesses) vs the Blackberry Services (Email or Social Networking) for personal use?

When I moved to Dubai, I pulled the FIDO sim card and obtained a du sim card (yes..."du").  I then paid for and activated my blackberry services (email / BBM) however when I tried to set up my email account, I got a "Your device had a problem connecting to the server" error.  I tried pulling the battery, registering through Advanced Option, Host Routing, registering online at du.blackberry.com and when I try to register there, I get the message that says my device cannot be registered and to try and register through advanced options and if that doesn't work contact my wireless provider.

Someone from their technical support got back to me and said that my blackberry service is associated with my previous wireless provider (FIDO) and that I had to call FIDO to get the PIN released.  I did that and FIDO said it was released.

I've tried repeating the previous steps for registering / setting up email and I'm still getting the same errors.

Initially when I got the du sim card, they activated a blackberry social account for me and this was not what I wanted so they deactivated it.  I wonder if somehow my device is actually registered with du, but on the wrong plan....so this is why I can't access the email / bbm service.  

Thoughts?  I'm sort of new to the whole cell phone thing and not a techie....so please be explicit.  

Thanks!

Cindy

[chilkootcindy]

I should add (although I have no clue what these mean)

Blackberry 9630 Smartphone (3G, CDMA)

v5.0.0.419 (Platform 4.2.0.179)

3G bands 1

...and there's a bunch of other stuff...not sure what you would need...

Perhaps this is a dumb question....and not to diminish the value of the forum....but is there not a number at blackberry that people can call?  It sure would be nice to speak to someone who knows the phone, knows what the problem might be (it took du two weeks to tell me that I had to call my other wireless provider in Canada to release the phone from FIDO blackberry service)

Cindy

[JSanders Resident Expert · Accepted solution]

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chilkootcindy wrote:

Perhaps this is a dumb question....and not to diminish the value of the forum....but is there not a number at blackberry that people can call?  It sure would be nice to speak to someone who knows the phone, knows what the problem might be (it took du two weeks to tell me that I had to call my other wireless provider in Canada to release the phone from FIDO blackberry service)

Cindy

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You can, but with a per incident support fee of about $49US.

Otherwise, your mobile provider with whom you have service will need to escalate your call to RIM level tech support.

And, the 9630 is not going to work well on Du, without some real deep configuring and even then it might not work well. You'll need to follow the directions in the initial post of this linked thread, below, and instead of Tmobile or ATT, you're going to need the service books for Du.  Not easy.

http://www.blackberryforums.com/general-9500-series-discussion-storm/180267-unlocked-storm-t-t-mobil...

My best advice... because I've done this before... is to get a non-CDMA device that will work seamlessly on Du, like a 9700 or 9780 or 9900 model. Not the 9630, 9650 models.

[chilkootcindy]

Thank you very much! You obviously are familiar with this phone. A friend of mine suggested that the phone might be problematic as well because of its dual radio. So much for it being a "Tour" (I think it was promoted to be a world friendly model) but maybe it's just too old. To be honest, I'm not sure of the advantage of staying with Blackberry if I end up purchasing another phone. While I also had a Tour in my previous work position, near the end I was given an iPhone 4S and I have to admit, the difference between the two devices was night and day. I'll likely purchase a Galaxy product....unless someone can convince me the benefit of sticking with Blackberry. I also find it odd that one cannot have both email access and internet (data?) without an enterprise service. Is it true that data transfers are smaller with blackberry devices than with other smartphones? I will give the du technicians one last try (they tried calling me today - 3 times in 3 minutes saying this was trying to reach me many times) and if they can't get it going, I'll scrap the phone. It's the last thing I need to be worrying about on top of moving to a new country and starting a new job but I guess that's all part of the adventure. Anyways, really appreciate your advice and your very quick response! Take care. Cindy

[chilkootcindy]

I'm not sure why I cannot accept your post as a solution....but I think it will be the best one out there based on what I've read already. I tried accessing the other thread but I had to register (yet again for another online thing) first to see anything (unless it's just not viewable in Safari on a Mac)