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BlackBerry® Tour™

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New Contributor
steve_jameson
Posts: 5
Registered: ‎10-02-2009
My Device: Not Specified
Accepted Solution

Cannot stop message notification

I just got a new Tour 9630 (yesterday, 3 hours before a trip -- bad idea) and am fairly happy so far except:  I cannot suppress notifications from incoming emails.  I have the primary email account and a secondary verizon.net account set up, and for both of them I have gone into Message Alerts and selected Vibration->Off and Volume->Silent.  However, when an email on either account comes in, I still get a double vibrate notification.  On my previous Blackberry this worked but now I cannot get it to work properly.  Any suggestions.
Contributor
jetpowercom
Posts: 20
Registered: ‎02-03-2009
My Device: Not Specified

Re: Cannot stop message notification

Dumb question #1:  Have you tried a battery pull yet?
New Contributor
jaysbb
Posts: 5
Registered: ‎10-02-2009
My Device: Not Specified

Re: Cannot stop message notification

Hi Steve, glad to know I am not the only one.

My company made switch out of my bold yesterday to the tour.

I have tried everything I know to silence the email alert vibrate. i cannot get it to stop either in the holster or out. This is a real pain for me as well.

Hopefully someone out there is coming to our rescue!!

New Contributor
jaysbb
Posts: 5
Registered: ‎10-02-2009
My Device: Not Specified

Re: Cannot stop message notification

Dont understand your reply. Would that really solve the issue?

Let me know if it will.

Thanks.

New Contributor
steve_jameson
Posts: 5
Registered: ‎10-02-2009
My Device: Not Specified

Re: Cannot stop message notification

No, I tried the battery pull and that doesn't help.  Good idea, though.
New Contributor
mtour
Posts: 2
Registered: ‎10-05-2009
My Device: Not Specified

Re: Cannot stop message notification

Let me guess:  Verizon, had a smartphone with Verizon's email before your blackberry.

 

The problem is not your Tour, its Verizon.  You need to call their support and get the real tech support not the first line guys.  The techs have to take something off your account so the OZMAIL will not keep sending you email.  The problem is that OZMAIL still thinks you have verizons email package.  Many of the first line verizon people do not know what this problem is.

 

I had the same problem and was able to get it fixed.

New Contributor
steve_jameson
Posts: 5
Registered: ‎10-02-2009
My Device: Not Specified

Re: Cannot stop message notification

No, this is replacing a Blackberry Pearl that worked fine until it stopped working after 2 years.  My problem is not receiving unwanted email, it is that I cannot for the life of me get it to stop vibrating to notify me of every email message I get (which is about every 3 minutes).  The red light can blink as much as it wants, I just don't want the thing vibrating every 3 mintues.
New Contributor
jaysbb
Posts: 5
Registered: ‎10-02-2009
My Device: Not Specified

Re: Cannot stop message notification

the only thing i found is to set up a custom profile. You set each notification exactly as how you want it. For me, phone vibrate, sms vibrate, email no vibrate.

I call it stealth mode!

works perfectly now.

New Contributor
steve_jameson
Posts: 5
Registered: ‎10-02-2009
My Device: Not Specified

Re: Cannot stop message notification

[ Edited ]
Thanks jaysbb, that did the trick.:robothappy:
Message Edited by steve_jameson on 10-05-2009 02:34 PM
New Contributor
jaysbb
Posts: 5
Registered: ‎10-02-2009
My Device: Not Specified

Re: Cannot stop message notification

wow

I am not tech savvy, but glad to know I helped someone!