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New Member
Annice_shah
Posts: 1
Registered: ‎07-23-2013
My Device: Blackberry curve 8520
My Carrier: Giffgaff

Dead battery

My phone died and was dead all day so I put it on charge and it's been on charge for 6 days!! Still just got the charging symbol, nothing else...do I need a new phone?!
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Trusted Contributor
vfk
Posts: 239
Registered: ‎07-01-2013
My Device: Q10
My Carrier: Telus

Re: Dead battery

How old is the Curve?  You might just need a new battery.

 

Remove the battery cover to see if it plugged in tightly.  Perhaps remove the battery and plug it back in to see if it works.

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Hall of Famer II
sdgardne
Posts: 48,288
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Dead battery

[ Edited ]

Annice_shah wrote:
My phone died and was dead all day so I put it on charge and it's been on charge for 6 days!! Still just got the charging symbol, nothing else...do I need a new phone?!

 Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.



It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!


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