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BlackBerry® Tour™

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jcummings
Posts: 1
Registered: ‎09-13-2009
My Device: Not Specified

Email Filter Not Working

Hi - 

 

I am using a Blackberry Tour with the BES for Exchange v4.1 and cannot get the email filter to work as it did no the BB Curve.

 

I have set up the filter on the Tour itself, the Desktop Manager, and the BES server and nothing seems to work. The message arrives, but I do not get the Level 1 ringtone assigned, nor do I get the high importance assigned.

 

The only thing I may be doing wrong that I can think of is I am filtering on the sent from only and leaving the sent to field blank.

 

Does anyone have this working on tour?

 

It is really important for me to ensure I get woken up when a message from my IT Systems Monitoring system comes in at 2AM in the morning.

 

Thanks! 

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