The BIS credentials do not always exist. The BIS account is what stores all of your email credentials so that BIS can check your email servers and then push to your BB what is needed. The BIS accounts are managed by the carriers -- not by RIM directly. Some carriers always create BIS credentials...others do not. Technically, the BIS credentials are not needed if you only access the Email Setup via the device -- since you are accessing from the device, it knows who you are. But, the carriers also host web-based access to their BIS, at which time BIS credentials must be created so as to enable their BIS system to identify you and show you your BIS information. Once credentials are created, they are thereafter required on the device as well...but it has a "remember me" check box so you only have to enter those credentials on the BB once.
Hope that helps!
 button inside of their post. Please note that I am NOT a BlackBerry employee...these forums are a user-to-user community, not a formal support channel. Please treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. | |||
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