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BlackBerry® Tour™

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New Contributor
Posts: 3
Registered: ‎01-03-2012
My Device: Tour 9630
My Carrier: Sprint
Accepted Solution

Email Setup

I am trying to add a new email account but my device is saying that my user name and password are not working.

 

Forums Veteran III
Posts: 3,740
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Email Setup

Can you login OK from the emails website?  (gmail, yahoo, etc)  Don't forget, you have to use the alt key if your password has a number in it!  What email service are you trying to use?

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________________________________________________________________
New Contributor
Posts: 3
Registered: ‎01-03-2012
My Device: Tour 9630
My Carrier: Sprint

Re: Email Setup

I can login just fine with my email's site. I am just trying to add my gmail acct to my BB and when I go to email setup it is not taking my BIS user name and password.

Forums Veteran III
Posts: 3,740
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Email Setup

Gotcha!

Try this:

from your phone, go to:  mobile.blackberry.com
On that page, Scroll to Communicate, click on Email, Click on Integrate now under gmail and follow the prompts.

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Contributor
Posts: 3
Registered: ‎01-03-2012
My Device: Tour 9630
My Carrier: Sprint

Re: Email Setup

Worked like a charm. Thanks!!!!!