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BlackBerry® Tour™

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fwm
New Contributor
fwm
Posts: 3
Registered: ‎01-31-2010
My Device: Tour 9630

Error 503 Reset

Pioneer Tour 9630

I cannot get into the phone for any OS Version, I assume it is relatively current as the phone is less than two months old.

 

A battery pull did not fix the issue

 

The apps I loaded were google earth, a GPS Navigation system, ESPN, and weather.

 

All my phone will do is show a white screen with Error 503 Reset.  I have tried taking the battery out and that did not work.   All it get is a white screen with a little timer in the middle for 3 or 4 minutes.

 

It will not connect or do anything with the desktop manager.  I have tried the launcher to get it connected, but to no avail.

 

Any suggestions??

fwm
New Contributor
fwm
Posts: 3
Registered: ‎01-31-2010
My Device: Tour 9630

Re: Error 503 Reset

The Message is really App Error 503   Reset

JSanders
Posts: 86,588
Likes: 23,198
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Error 503 Reset

Pioneer? What is that?

 

1. You can't load Google Earth to a BlackBerry. Well, if you did, that could be the problem :smileywink:

 

Error 503 is normally an incompatible application or theme you have loaded.

 

You will likely need to reload the OS to the devcice... see the KB article here:

http://www.blackberry.com/btsc/KB11816




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fwm
New Contributor
fwm
Posts: 3
Registered: ‎01-31-2010
My Device: Tour 9630

Re: Error 503 Reset

Google earth worked for a month and a half and the information said the application was for a Blackberry Tour 9630.  Be that as is may.

 

I cannot get the OS to reload into the phone because the phone will not hook up to the computer in any way, including using the launcher I read about from Blackberry.

 

Any other suggestions?

JSanders
Posts: 86,588
Likes: 23,198
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Error 503 Reset

Oh, you probably loaded Google Maps... not Google Earth. Two different things.

 

You will need to use JL_Cmder to wipe the device and subsequently load the OS to the device. Follow the instructions here:

http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F

If JL_Cmder does not work, follow this instructional:
http://www.blackberryfaq.com/index.php/What_to_do_next_if_Jl_Cmder_will_not_connect_and_wipe





1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code