07-18-2011 05:05 PM
Has anyone had a problem with their battery "exploding'? My battery has developed a cancerous lump and no longer functions. Buying a replacement battery got my phone working again. I only used the approved RIM charger and battery that came with the phone. I have some concerns:
1. Batteries are designed to last at least 2-3 years. My battery is just over one year old. Because I have used my phone for over a year, my warranty expired and so my carrier was unable to replace the battery for free. Is there anything RIM can do to help with this cost? I do not think it's fair for customers to absorb the cost when it appears to be a RIM problem.
2. Is there a hardware problem with the tour in that there is no circuit protection to protect the battery from overcharging? I suspect the battery "exploded" because it received too much charge. Properly designed circuits can protect against this.
3. Is there a problem with the batteries? The explosion appears contained within the battery casing but could there potentially be a safety issue?
Is there a RIM engineer that can respond to this incident?
08-14-2011 10:13 PM
Yup, same issue here. I didn't realize that the issue was with my battery until I recently took it out and examined how "fat" it got. My wife has the same exact phone that we purchased at the same time, so I examined her battery and it is super flat compared to mine. I switched batteries to see if it was really the battery or something internal and when I used her battery in my phone it worked fine. Apparently when the battery bulges like that, it's battery life progressively gets shorter and shorter. I would suggest buying a new battery from Amazon for $6 w/ shipping.
08-14-2011 10:23 PM
In my case, the person at the store mentioned that my battery 'exploded' because I was charging my battery overnight. The battery may have received too much charge. This sounds strange to me since I've charged many batteries overnight with other phones and never seen this problem.
Can we contact RIM about the issue? All I found was this forum.
Is there a regulatory body that we can raise this issue? From what I read in the replys, I don't think there was any inappropriate care taken by anyone and the battery should not be exploding. This issue doesn't appear safe.
08-14-2011 10:37 PM
10-15-2012 01:21 PM
I am having the same issue with my battery in my storm. The battery started to "grow" a lump and i hadn't noticed it until it began to affect the use of the screen. Because the battery has expanded so much, it has actually made it so that it is impossible to work the touch screen due to the pressure from within the phone.
I am just glad that i found the problem prior to the battery exploding and potentially ruining my phone permanently.
10-17-2012 10:08 AM
I have similar problem with my phone. The Battery is draining so fast that I have to charge it almost after every call.
I want to know where you got the new one. Its like there is no distributor for blackberry accessories where I am.
10-21-2012 02:19 PM
I got a replacement battery from a cell phone store in the city. Alternatively, I've seen batteries for sale on Amazon.com. I got my battery awhile back and I don't know if many stores keep any stock as my phone is old. This experiece is one reason Blackberry has lost me as a customer and I have since switched phones.