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New Contributor
franvil
Posts: 2
Registered: ‎09-02-2009
My Device: Not Specified

[Help!] Blackberry Tour 9630 (from VZW) cannot connect to the internet or send/receive emails

I have a blackberry tour 9630 w/ camera and i was just browsing the internet then all of a sudden, the service is gone.  Now i cannot connect to the internet, download apps, or send/receive emails.

 

Blackberry Tour 9630

Verizon Wireless service (North America)

 

Any help appreciated!

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JSanders
Posts: 82,566
Likes: 22,620
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: [Help!] Blackberry Tour 9630 (from VZW) cannot connect to the internet or send/receive emails

With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot.

 

See if that helps to reconnect to your towers... 

 

If not, dial *228 on your device.

 

Anything?




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New Contributor
franvil
Posts: 2
Registered: ‎09-02-2009
My Device: Not Specified

Re: [Help!] Blackberry Tour 9630 (from VZW) cannot connect to the internet or send/receive emails

thank you for the reply..

 

no it didnt work =[

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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: [Help!] Blackberry Tour 9630 (from VZW) cannot connect to the internet or send/receive emails

Hi,

Go to the manage connections icon, click on it, are your connections turned on? 

Run the diagnostics test and turn the radios on. Scroll down to mobile data services, menu key diagnostics test.

The test reregisters your phone with the network, and tests the data plan and phone. A test log is created, make sure you

save it. You can use it for documentation with the carrier. After the test runs and passes, send service books, If it doesn't pass it's time

to call the carrier.

Let us know how it goes!

Thanks,

 

Bifocals

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New Contributor
usmcfiredog
Posts: 3
Registered: ‎09-03-2009
My Device: Not Specified

Re: [Help!] Blackberry Tour 9630 (from VZW) cannot connect to the internet or send/receive emails

Another you can try to do is if the reboot doesn't work you can go to this site if you have a BIS https://bis.na.blackberry.com/html?brand=vzw log into there and resend your service books to your phone.
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