BlackBerry® Tour™

[esriniv]

Hello,

My son decided this morning that he was going to play with my bb while I was asleep. He realized that he needed a password and looks like he made several attempts - when I picked it up, I had attempt 7/10.  I typed in my password - I noticed that it showed letters corresponding to my typing.  My password use numbers and usually is not seen on the screen. My helpful wife decided to try to help me and it gave the message "enter blackberry to continue" and was dutifully obliged.  I took it to the Verizon store and they could not help (they told me that the original password was no longer valid) and I am on attempt 10/10 and am getting the "enter blackberry to continue".  I was stupid enough not to ever backup and I am reading on forums that I will lose all my contacts should I choose to reset.  At this point, do I have any options at all?

For my future education, is it possible to accidentally change password even if someone could not get into my bb?  I doubt it but I am trying to figure out why my password has changed.

Thanks,
ES

[JSanders Resident Expert]

Any chance you recall if you have the application BlackBerry Protect installed on the device? If so, you might have been making backups and not know it.

Meanwhile, yes, your 10th wrong entry will wipe your device of all personal data, contacts, calendar, messages, etc.

Often users who have multiple numerals in their password will only press the ALT key for the first numeral and not those following, so for instance, if your password were "1234", you might have been pressing "Alt 1234" on the device, which makes the actual password to be "1ers".

Does that make sense? Does it sound familar to your usage? DO you remember in the past press the ALT key for each number?

So check the way you enter your password on the device... do you think you are entering multiple numbers but actually are not?

[esriniv]

Hi,

Thanks for your message.  As far as I am aware, I do not have Blackberry Protect - unless my company installed it.  I have never connected it to my computer through the USB connection.

Let me more accurately state the password details - my password was a combination of a few keys and I never held the alt key down - so, it is possible that it was the letters corresponding to the numerals that are easy for me to remember.  The difference is that usually, the letters would not show on the screen (it would be encoded) and on the 7th try when I got up, it was showing the letters that I was typing.

Thanks again to help me with my predicament,

ES

[dengming]

So check the way you enter your password on the device... do you think you are entering multiple numbers but actually are not?  

[JSanders Resident Expert]

es,

Ok, the reason the device is SHOWING you the password as you type it in is that after about the 5th wrong try, the device will show the letters you type to let you know what you're entering. It's part of the wrong password process.

So, if you've never press the ALT key in the past, then you really don't have numbers in the password... you just thing you did. Enter the password as you always have in the past.

[JSanders Resident Expert]

Oh, you said a "work" BlackBerry.. are you on a BES enterprise mail account from your employer?

If so, they should have a backup of most your information on their servers, which when you re-activate the device (if your last try does wipe the device) your BES Admin will issue you a new activation password.