08-14-2011 11:46 AM
I bought a blackberry tour from a friend. The phone is carrying a verizon and i am using an airtel nigeria sim on it .
I cannot connect to blackberry network with it, I have a PIN but I cannot use it either. The worst part is, I cannot load or check a pre-paid airtime on it. Someone told me that I have to installed a software that will make blackberry tour work in Nigeria. Please I need assistance.
08-14-2011 11:53 AM - edited 08-14-2011 11:54 AM
Hi and Welcome to the Community!
Using a BB on a network that is not it's original network is tricky and involves many steps.
First, the BB must be unlocked from the original carrier:
Second, the new carrier must allow the BB to be used on their network...you have to check with them to be sure.
Third, if they allow it, then they can usually enable the voice level services just fine. But, data level services can be trickier:
If the carrier natively supports your exact model of BB, then they can usually push out the Service Books (which enable the BB-level services) without a problem...you also can attempt this procedure:
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
However, if the carrier cannot push the Service Books to your BB, then it is much much trickier to get the BB functioning on that carrier network. Please try working with your carrier to get it working first before we attempt those trickier procedures.
Also -- all of this assumes that your friend has already done all of the seller steps in this KB:
Good luck and let us know!