11-04-2009 07:20 PM
I'm having the same issue. You pair the Tour with the RRS and it consumes the audio system. Any news on if there's a fix for this? Also, do you know what type of module the bluetooth module is? Parrot, Motorola?
Thanks for any help...
11-05-2009 09:26 AM
According to what I've read, the problem continues.
I returned the telephone to Sprint and purchased a different (non-Blackberry) cell phone.
Apparently, neither Blackberry nor the cellular carriers (Sprint and Verizon) care about the concerns and dissatisfied customers.
Joe in Seattle
11-05-2009 09:32 AM
i downloaded and installed the update from blackberry. It was approved for Appalachian wireless. please note however that i am a verizon wireless customer. there were no problems. i deleted the vendor.xml file from my machine. and all worked out fine . bluetooth sound quality is right where it should be. my problems are solved.
11-05-2009 09:36 AM
Thanks for the info.
I am just a retail customer who uses a Smartphone - or in Blackberry's case ... a flawed smart phone.
One should not have to be a scientest in order to make a telephone work.
I received no support from Blackberry or Sprint.
Congratulations. I'll wait until they fix the problem at the factory.
11-19-2009 04:05 AM
My mom and I just just bought this phone and have bluetooth in our cars and never had problems before, but now no one can hear us on other end. We hear them fine, but they say we sound like we are far away. We tried calling tech support and were unsuccessful. Verizon gave us new Tours, but still having trouble. I have a 2008 Lexus GX and my mom has a 2009 Toyota Sienna. This is so frustrating. I love the phone otherwise, but feel like it is defective if won't work in car. The bluetooth headset also sounds far away (from what people tell us). HELP!
12-17-2009 02:29 PM
I am having a similar problem with my Lexus LS460. I have had my tour for a month or so, and just this past week it has started acting up where it appears to make a call as soon as I start my car. Basically, when I get in my car and start the vehicle, the nav console indicates that the phone is paired up, then the car's nav screen shows "connect", like a call is in progress, and the car's radio is off. When I end the call either through the car's disconnect button or the phone's, the car radio comes back on. I have seen many reports of this same problem on the Lexus forums, and this is the first indication that I have seen from another car manufacturer. The fact that someone had a similar connect problem on their Land Rover tells me it is not the car, it is the phone.
I have also heard complaints when talking on the phone through my car's bluetooth that my voice is muffled, and have to literally yell when using it in the car. The RIM people obviously in discuise on this forum say to contact the carrier. I went to VZW today, and they claimed that they did not know about the problem. They offered to replace the phone in the next 2 days (before my 30 days expire since I bought it), but don't have the knowledge or capability to FIX the problem. They can't, because they didn't design/build the phone. If I replace the phone with another Tour, I am afraid I am going to have the same problem all over again.
12-17-2009 04:24 PM
Have you updated your OS - operating system? That has resolved this problem for many of us.
On your Blackberry Tour go to Options > About > read the third line down.
It should say v18.104.22.168. Otherwise you need an upgrade.
You can get that through Blackberry Desktop or from Verizon directly at http://vzw.smithmicro.com/blackberry/.
12-28-2009 10:01 PM
I checked i'm running v22.214.171.124 I own a E350 Mercedes 2009 and the problem is the same.
As soon as the phone gets connected via bluetooth the car "thinks" is making a call and therefore shutdowns all audio.
I can still receive and make calls but as long as the bluetooth is connected I cannot listen to the CD or the radio.
Any help out there???