Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Tour™

New Member
Posts: 1
Registered: ‎12-04-2011
My Device: Tour
My Carrier: Verizon

Keyboard Lock

The button on the top of my phone is broken, so I cannot lock the keyboard.  I also cant seem to make the side keys lock the keyboard either.  Any other options besides setting a password?



Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Keyboard Lock

Hello doublediamond111,


Welcome to the forums. 


In this case we can try to reload the software on the BlackBerry smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

Once completed test it and proceed with selective restore, here is how to restore http://bbry.lv/qgQxLo


Once you do the following if you are having the same issue then it would appear to be a hardware issue. There is no other option other than to set a password for the device. 



Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!