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New Contributor
afwong15
Posts: 6
Registered: ‎05-07-2010
My Device: Tour 9630
My Carrier: Sprint

Memo and Tasks Apps missing after update

I just updated to the latest BB OS for my Sprint Tour and my Memo and Tasks applications have disappeared. The applications are not hidden nor did another wipe and install of the OS help either. I quickly looked at the files in the Core applications list and did not see the memo or tasks app there. Anyone have any idea how I can download the apps? Thanks

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JSanders
Posts: 82,528
Likes: 22,619
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Memo and Tasks Apps missing after update

1. They won't be listed on your device in the Core Apps, but rather in the Add-On apps.

Look at Options > Applicaitons > Add-on.

Anything there?

 

2. Did you do the OS upgrade via a manual download of the OS file, and usign Loader.exe?

Or Desktop Manager?

 

3. Finally what OS did you upgrade to, the number, found at Options > About, third line down beginning with a "v.5..xxxx"




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New Contributor
afwong15
Posts: 6
Registered: ‎05-07-2010
My Device: Tour 9630
My Carrier: Sprint

Re: Memo and Tasks Apps missing after update

Nothing in add-ons either. I updated to 5.0.0.624 using the mac desktop manager

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JSanders
Posts: 82,528
Likes: 22,619
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Memo and Tasks Apps missing after update

If you run DM > Application Loader again, can you see the installed apps listed, and is Memos, Tasks listed there with or without a checkmark?




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New Contributor
afwong15
Posts: 6
Registered: ‎05-07-2010
My Device: Tour 9630
My Carrier: Sprint

Re: Memo and Tasks Apps missing after update

Nope, Memos and Tasks are not listed in the Applications list. I've already checked that. I don't see indication anywhere I look that they exist in the phone.:smileysad:

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JSanders
Posts: 82,528
Likes: 22,619
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Memo and Tasks Apps missing after update

Do you have access to a PC in which you can run this OS upgrade again?




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New Contributor
afwong15
Posts: 6
Registered: ‎05-07-2010
My Device: Tour 9630
My Carrier: Sprint

Re: Memo and Tasks Apps missing after update

Not really

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JSanders
Posts: 82,528
Likes: 22,619
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Memo and Tasks Apps missing after update

OK, let's try this, a simple reset on the device... With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot.

 

Now, please check the Options > Apps> Add-ons again.

 

Look in every folder on the device, Applications especially.

 

Make sure SHOW ALL is checked on the homescreen , when you press the Menu key.




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New Contributor
afwong15
Posts: 6
Registered: ‎05-07-2010
My Device: Tour 9630
My Carrier: Sprint

Re: Memo and Tasks Apps missing after update

That has not worked either. I reset it a few times and did another install on the OS

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JSanders
Posts: 82,528
Likes: 22,619
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Memo and Tasks Apps missing after update

 


afwong15 wrote:

 did another install on the OS


 

ok, so when you do that install, you are presented with a screen of the installed and uninstalled apps within the OS. You are able to check and UNcheck each add-on app, languages, etc.

 

Did you look for AND check the memos annd task apps to be intstalled?




1. If any post helps you please click the Like Button below the post(s) that helped you.
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