Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Tour™

Reply
New Contributor
tjniceman7
Posts: 4
Registered: ‎06-20-2011
My Device: Tour 9630
My Carrier: Verizon

Micro SD media card help

I have Tour 9630 but I guess this might be general problem people may have faced in the past.

 

Basically, my Micro SD stopped getting recognized by my phone, my computer as well as card reader.

 

It shows size zero. Also, on Blackberry desktop software, it does not recognize on hitting backup.

 

It would neither do chkdsk, nor format as I keep getting message on computer "insert card" and on phone "Media card having fatal errors"

 

This is coming as sudden shock to me.

 

Is there any way (hard or soft), I can make it accessible again? I have some important data.

 

Advanced thanks

Please use plain text.
BlackBerry Technical Advisor (Retired)
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Micro SD media card help

Hey tjniceman7,

 

The card may be damaged if the PC is not recognizing the card using a card reader. I would suggest testing another card in the BlackBerry® smartphone to determine if the issue is with the BlackBerry® smartphone.

 

If the BlackBerry® smartphone does not recognize the new media card, I would suggest to doing clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320 and test before restoring any data to the device.

Thanks. 

-HB

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Please use plain text.
Regular Contributor
ken156
Posts: 127
Registered: ‎12-13-2012
My Device: blackberry alpha b
My Carrier: blackberry

Re: Micro SD media card help

SD card is broken
Please use plain text.
JSanders
Posts: 85,166
Likes: 23,028
Solutions: 5,925
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Micro SD media card help


ken156 wrote:
SD card is broken

Why do you think so? Did you see the SD card in two pieces?

 

Please don't threadcrap just to inflate your post count in the forums. Trying to win a water bottle?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.