BlackBerry® Tour™

[abiade]

pls i had error codes on my 9630 tour. then i resolved it by reloading another OS on it, afterwards it worked perfectly. The following day the blackberry just starting showing the JVM ERROR 525 with a white background. Now the phone anly shows the white screen and the JVM ERROR 525. Pls help me

[hmthepirate]

Hello abiade and welcome to the BlackBerry Support Community Forums.

You will need to do a clean software reload of your device as shown in KB11320. 

Have you done a device back up recently? If so, you will want to do a selective restore of your essential data (such as Contacts, Calendar, Memos, Emails) as shown in KB23680

Let me know how you make out.

[abiade · Accepted solution]

Thanks, but it seems ur not getting what am saying. The solution you gave is very correct, i cant connect the BB to my laptop.The phone doesnt boot to the homescreen, it shows "JVM ERROR 525. Whenever i try connecting to the laptop it reboots and shows ERROR 525. If it can connect to my laptop, i will  e able to reload a new OS but it doesn't connect to the system at all.

The Solution Is Flashing the Phone!!!!!!!!!

[Dazsmith77]

Hello IM having the same problem with the 525 error did u ever find a solution you can share with me.

many thanks

[abiade]

the solution is what i posted above. Go and flash the Ram memory. When this is done download a higher OS and install on the device.if  u use OS 5.0 and thats the highest for ur handheld device. Try and wipe the phone clean(showing a white interface) then reload the new OS.