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BlackBerry® Tour™

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New Contributor
jwilkie9581
Posts: 3
Registered: 05-20-2010
My Carrier: Verizon

My tour is in a reboot loop

I have the tour 9630. I did a battery pull to reboot the device. waited ten minutes, then put the battery back in. First the red light is on for a few moments, then an hour glass is spining. the blackberry loading screen shows, the progress bar doesn't make it very far before there is a white screen that flashes and then the device reboots. its done this over and over and over. i've let it sit for awhile doing this, and i've also pulled the battery for a 2 hour period and tried again. same thing happens. the white screen that flashes says:

 

arm11 BlockReadEx: Flash Read Failed

 

Device Error 370

Failed Task: Flash

 

Some text lines overlap the ones above them.

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Elite I
jmrmb80
Posts: 6,343
Registered: 08-19-2008

Re: My tour is in a reboot loop

Sounds like you may need to reload the OS on your device. If you connect the device to a computer does it get recognized?

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New Contributor
jwilkie9581
Posts: 3
Registered: 05-20-2010
My Carrier: Verizon

Re: My tour is in a reboot loop

yes the computer does. i connected it to a computer that i dont normally use and it loaded the drivers for it.

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New Contributor
jwilkie9581
Posts: 3
Registered: 05-20-2010
My Carrier: Verizon

Re: My tour is in a reboot loop

after serching the forums for awhile i decided to try a software update:

 

http://na.blackberry.com/eng/update/

 

this appears to have solved the problem.

 

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New Member
larryquay
Posts: 1
Registered: 08-19-2011
My Carrier: Sprint

Re: My tour is in a reboot loop

I am having the exact same problem with my Tour 9630. Only difference is I'm not getting any error message at all. It just keeps rebooting and rebooting and rebooting. Help please?

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New Member
barbarian817
Posts: 1
Registered: 02-13-2012
My Carrier: mtn

Re: My tour is in a reboot loop

I have the tour 9500. I did a battery pull to reboot the device. waited ten minutes, then put the battery back in. First the red light is on for a few moments, then an hour glass is spining. the blackberry loading screen shows, the progress bar doesn't make it very far before there is a white screen that flashes and then the device reboots. its done this over and over and over. i've let it sit for awhile doing this, and i've also pulled the battery for a 2 hour period and tried again. same thing happens. the white screen that flashes says:

 

arm11 BlockReadEx: Flash Read Failed

 

Device Error 370

Failed Task: Flash

 

Some text lines overlap the ones above them.

 

i have the exact same problem

this my 2nd week of using my storm...bought it 2nd hand....only thing is that i have never connected it to any pc before today when i tried it doesnt connect although i know the pc IS picking up the storm

please help if possible im at my wits end

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