05-20-2010 06:27 PM
I have the tour 9630. I did a battery pull to reboot the device. waited ten minutes, then put the battery back in. First the red light is on for a few moments, then an hour glass is spining. the blackberry loading screen shows, the progress bar doesn't make it very far before there is a white screen that flashes and then the device reboots. its done this over and over and over. i've let it sit for awhile doing this, and i've also pulled the battery for a 2 hour period and tried again. same thing happens. the white screen that flashes says:
arm11 BlockReadEx: Flash Read Failed
Device Error 370
Failed Task: Flash
Some text lines overlap the ones above them.
05-21-2010 12:58 AM
Sounds like you may need to reload the OS on your device. If you connect the device to a computer does it get recognized?
05-21-2010 06:45 AM
yes the computer does. i connected it to a computer that i dont normally use and it loaded the drivers for it.
05-21-2010 07:49 AM
after serching the forums for awhile i decided to try a software update:
http://na.blackberry.com/eng/update/
this appears to have solved the problem.
08-19-2011 10:57 AM
I am having the exact same problem with my Tour 9630. Only difference is I'm not getting any error message at all. It just keeps rebooting and rebooting and rebooting. Help please?
02-13-2012 08:34 AM
I have the tour 9500. I did a battery pull to reboot the device. waited ten minutes, then put the battery back in. First the red light is on for a few moments, then an hour glass is spining. the blackberry loading screen shows, the progress bar doesn't make it very far before there is a white screen that flashes and then the device reboots. its done this over and over and over. i've let it sit for awhile doing this, and i've also pulled the battery for a 2 hour period and tried again. same thing happens. the white screen that flashes says:
arm11 BlockReadEx: Flash Read Failed
Device Error 370
Failed Task: Flash
Some text lines overlap the ones above them.
i have the exact same problem
this my 2nd week of using my storm...bought it 2nd hand....only thing is that i have never connected it to any pc before today when i tried it doesnt connect although i know the pc IS picking up the storm
please help if possible im at my wits end