BlackBerry® Tour™

[jonfw2]

Hey there...I have at the top left of my homescreen the envelope-style message icon showing I have 3 messages.  Well, I've deleted all my incoming emails, texts, and phone calls.

Any thoughts as to why it's still there?  Or, more importantly, how I can get it gone?

Thanks in advance!

[JSanders Resident Expert]

Tips for clearing that unread message... try them in order.

If you have a rogue New Message icon on your Homescreen, or a negative count (-1), any one of these solutions could clear it, or reset it to zero:

Try these options:

1. * Hard Reset the BlackBerry by holding ALT, CAP (right Shift key), and DEL (or with the BlackBerry powered ON, remove the battery and reinserting the battery)
2. * View Messages > Saved Messages
3. * View Messages > View Folders, check each folder (missed calls, SMS in and out boxes, MMS in and out boxes, Saved, browser, phone logs etc)
4. * Scroll to top of message folder, over the date heading, click or press menu to MARK PRIOR OPEN
5. * Change your theme and see if it persists, and change back to your desired theme. (Options > Theme > select.)
6. * Wipe and reload your OS.

[jonfw2]

Thanks, J.  Trying right now.

[jonfw2]

J, I followed your suggestion and did the hard re-boot.  Mission accomplished.

However, after it re-botted, I called myself, and then deleted the call from the "message" folder.  It still shows I have 1 new message- the icon is back, as well as the phone icon too.  When I go into the folder, it's empty.

[JSanders Resident Expert]

Did you look in the call log ?

[jonfw2]

Yes, I deleted all items in the call log, and it still shows the message icon w/ 1 message.

[JSanders Resident Expert]

ok, did you go back through all the step in the earlier post?

[jonfw2]

Yeah...and I've still got that stupid envelope at the top of my homescreen!  All folders show "no messages".

[JSanders Resident Expert]

Wow, you've even gone through suggestions #4, 5 and 6?

[jonfw2]

All but 6- I'm not able to reload the OS from work.