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BlackBerry® Tour™

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New Contributor
knowlys
Posts: 2
Registered: ‎02-18-2011
My Device: Tour 9630

Outlook Sync

I just switched from an 8703e to a 9630 Tour. I have BB Desktop 6.01 running on a Windows 7 PC.
The Desktop does not seem to recognize Outlook 2010 when I try to sync and load my calendar etc. It did/does recognize Outlook 2010 on the 8703e using Desktop 6.01.
Any suggestions as to how to get Outlook working on the Desktop and hence the 9630 would be greatly appreciated.
New Contributor
knowlys
Posts: 2
Registered: ‎02-18-2011
My Device: Tour 9630

Re: Outlook Sync

For anyone interested it turns out that Outlook 2010 Home and Professional  (and Ofiice 2010 for that  matter) commonly comes as what is known as"Office Click-to-Run".  This version(?) may prove to be incompatible with the 9630.  The solution is to go to office.microsoft.com/en-us/excel-help/click-to-run-switch -to usi.  It is here that the instructionsfor switching to MSI-based Office can be found.  If you follow the instructions do make a back up copy of Office first!  Once installed the MSI version works perfectly with the 9630.